Shipping policy
- USA (Standard): 5–10 business days
- USA (Express): 2–4 business days
- Canada (Standard): 7–14 business days
Shipping rates are calculated at checkout based on your location and order weight.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Delays Oak & Ember is not responsible for shipping delays caused by carriers, customs, or circumstances beyond our control.
Lost or Damaged Shipments If your order arrives damaged or is lost in transit, please contact us at [your email] within 7 days of the expected delivery date and we will work to resolve the issue promptly.
Questions? Contact us at [cnicolay2004@gmail.com] and we'll be happy to help.